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Courses Communication Styles & Techniques

Communication Styles & Techniques

Enhance your communication style and technique when dealing with players by understanding their behaviours and adapting your own, particularly in sensitive conversations.

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Successfully communicate with players using different styles and techniques

All employees who communicate with customers daily will likely have developed their own unique communication styles and techniques. This module aims to boost their own unique communication skills by exploring the different communication styles exhibited by a player versus the style they should adopt as the employee, as well as the techniques to employ when navigating their way through sensitive conversations.

Course Format & Objectives
How To Access
Certification

WHY THIS COURSE

Master your unique communication skills to navigate conversations with players effectively

Understand your communication style and develop effective communication techniques when navigating conversations with players, especially during sensitive interactions. The duration of the course is approximately 15 minutes, with learning objectives being:

Be able to identify and comprehend the different communication styles you and others are using
Get to know the stages in change when overcoming problem gambling
Recognise the significance of assertiveness in challenging situations
Learn different communication techniques that will aid you during sensitive conversations with players

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

In an interactive format accessible worldwide
With access for up to 1 year
Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from [email protected], if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder. *only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

your name
the course title
the date of completion

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers. iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.” Source: CPD

This course is also available in a classroom format, offering a chance for further exploration of the topic. Our classroom course schedule is updated throughout the year, plus we can also run bespoke training for businesses on requests. [nectar_btn size="small" button_style="regular" button_col_2="Accent-Color" icon_family="none" el_class="btn btn-yellow" url="//igacademy.com/courses/responsible-gaming-classroom/" text="Learn more about our Classroom Course" margin_top="15" margin_bottom="25"]

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

your name
the course title
the date of completion

"CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers. iGaming Academy's classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements." Source: CPD