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Courses Emotional Intelligence & Empathy in Communication

Emotional Intelligence & Empathy in Communication

Explore the importance of emotional intelligence and empathy by gaining awareness of your own communication style when dealing with players who are experiencing problems with gambling.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Trainings

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Gain trust and rapport with customers using emotional intelligence & empathy in communication

Employees who interact with customers, and the manner in which they communicate with them is crucial, particularly when dealing with players experiencing problems with gambling. This module aims to raise employees' awareness of their own communication style by exploring the importance of emotional intelligence and empathy, as well as how these soft skills can be used effectively.

Course Format & Objectives
How To Access
Certification

WHY THIS COURSE

Enhance your ability to communicate empathetically and effectively with customers, especially those dealing with gambling-related issues

Take this course to enhance your ability to communicate empathetically and effectively with customers, especially those facing gambling-related issues, by developing emotional intelligence and active listening skills. The duration of the course is approximately 15 minutes, with learning objectives being:

Understand what we mean by 'emotional intelligence' and 'empathy' and why they are so important to use when communicating with players, especially those experiencing problems with gambling
Learn how to respond to customers experiencing problems on the phone or online chat
Understand the importance of active listening when communicating your concern to a player and directing them to support services with sensitivity

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

In an interactive format accessible worldwide
With access for up to 1 year
Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from [email protected], if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder. *only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

your name
the course title
the date of completion

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers. iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.” Source: CPD

This course is also available in a classroom format, offering a chance for further exploration of the topic. Our classroom course schedule is updated throughout the year, plus we can also run bespoke training for businesses on requests. [nectar_btn size="small" button_style="regular" button_col_2="Accent-Color" icon_family="none" el_class="btn btn-yellow" url="//igacademy.com/courses/responsible-gaming-classroom/" text="Learn more about our Classroom Course" margin_top="15" margin_bottom="25"]

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

your name
the course title
the date of completion

"CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers. iGaming Academy's classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements." Source: CPD